Shipping policy

At Oùntra, we take pride in delivering premium menswear with speed, precision, and care. Every order is handled with attention to detail to ensure it reaches you without delay.

Shipping Methods

Standard Shipping: 5–7 business days

Express Shipping: 2–3 business days

International Shipping: Delivery times vary by destination; estimated delivery is provided at checkout.

Shipping Costs
Shipping fees are calculated based on:

The weight of your order

The chosen shipping method

The final shipping cost will be displayed before checkout — no unexpected charges.

Order Processing Time

Orders are processed within 1–2 business days.

Orders placed on weekends or public holidays will be processed the following business day.

Tracking Your Order
After dispatch, you’ll receive a confirmation email with your tracking number to monitor your shipment in real time.

Delivery Issues
If your order is delayed or encounters an issue, contact us and we’ll coordinate directly with the courier to resolve it quickly.

International Shipping
We ship to select destinations worldwide.
Note: Customs duties and import taxes (if applicable) are the responsibility of the customer and are not included in the order total.

Contact Us
Email: support@ountra.store
Support Hours: 24/7