FAQ's

Welcome to Oùntra

Where style meets substance, and every stitch tells a story.

We’re a men’s fashion brand committed to making you feel confident, sharp, and effortlessly cool. From luxe co-ords to elevated basics — we craft outfits that fit your vibe, not just your size.

1. What kind of products do you offer?
At Oùntra, we design and curate fashion-forward menswear — think tailored suits, statement shirts, elevated essentials, seasonal drops, and trendsetting loungewear.

2. How do I place an order?
Pick your favorite outfit, choose your size, and checkout. That’s it — we handle the runway-to-door delivery.

3. What payment methods do you accept?
We accept Visa, Mastercard, PayPal, and secure local bank transfers for international customers.

4. Do you ship internationally?
Yes, style knows no borders. We ship worldwide. Shipping rates and delivery times depend on your location — check our [Shipping Info] for details.

5. What’s your return policy?
Not vibing with the fit? No worries. We offer easy returns within 30 days of delivery on unworn items with tags intact. Learn more in our [Returns Policy].

6. How do I track my order?
Once your order ships, you’ll get an email with tracking info. So you can stalk your package like a pro.

7. Do you offer sales or promo codes?
Yes, we drop limited-time sales, first-order discounts, and secret promos for our email & IG fam. Don’t miss out — subscribe now.

8. Who do I contact for customer support?
Need help? Reach us via:
support@ountra.store
DMs work too, but email gets priority.

9. Do you offer size customization?
Not yet, but our detailed size guide helps you slay with the perfect fit.

10. Can I change or cancel my order?
Changes/cancellations are only possible within a few hours of ordering. Hit us up ASAP if you made a mistake.